Last Updated: November 7, 2025
Order Processing
Orders are processed within 1 business day after payment. We carefully pack each parcel to ensure safe arrival.
Shipping Rates
Rates are calculated at checkout based on weight, destination, and carrier. You pay exactly what we pay—no markup. We continuously negotiate lower rates as volume grows.
Incorrect Addresses
You are responsible for entering the correct shipping address. If an order is undeliverable due to an error, we are not liable. Contact the carrier to redirect. No refunds for misdelivered packages.
Duplicate Orders
If duplicate orders appear from the same account, we’ll email you to confirm intent. No reply within 7 days = orders ship as-is. Standard policies apply once shipped.
International Shipping
All international orders ship via USPS International. See our International Orders Policy for duties, taxes, and restricted countries.
Need Help?
Email contact@smashjtea.com before ordering if you have shipping questions.
International Orders Policy
Please read this policy carefully before placing an international order. By placing an order, you agree to the terms below.
Import Duties & Taxes
Import duties, taxes, and customs fees are NOT included in your Smash JTea.com order total. These charges are determined by your country’s customs authority and must be paid by you before your package is released.
Your full name, email, and phone number will appear on the commercial invoice. Our international carrier will contact you to collect payment. It is your responsibility to respond promptly. Failure to pay may result in delays, return, or destruction of your package.
Estimate Your Fees
Use SimplyDuty.com to estimate duties and taxes for your country and order value.
Import Regulations
You are responsible for ensuring matcha powder is legally allowed in your country. Check your local laws before ordering. Smash JTea is not liable for packages seized due to import violations.
No Refunds on International Orders
Due to varying global regulations, we do not offer refunds on international orders except in cases of lost packages in transit. All other scenarios—including delays, customs rejection, or non-payment—are final.
Risk of Loss
Our carrier may destroy packages that cannot be delivered or cleared through customs. Order at your own risk.
Countries We Do NOT Ship To
For legal or logistical reasons, we cannot ship to the following destinations:
- Belarus
- Central African Republic
- Colombia
- Comoros (Union of)
- Cuba
- Democratic Republic of the Congo
- Equatorial Guinea
- Falkland Islands
- Guinea-Bissau
- Iran
- Iraq
- Kiribati
- Liberia
- Libya
- Myanmar (Burma)
- Nauru
- Nigeria
- Niue
- North Korea
- Russia
- Saint Helena
- Saint Pierre and Miquelon
- São Tomé and Príncipe
- Sierra Leone
- Solomon Islands
- Somalia
- South Sudan
- Sri Lanka
- Sudan
- Syria
- Tajikistan
- Tokelau
- Turkmenistan
- Tuvalu
- Ukraine
- Venezuela
- Yemen
Thank you for choosing Smash JTea!
Smash JTea is a promotional collaboration. Checkout and fulfillment occur on RW Golden’s platform.